Store Policies — Returns, Delivery & Privacy

Returns & Refunds

7-day returns. You may request a return within 7 days of receiving your order.

Because this is pet food, we cannot resell anything that has been opened. The following are not eligible:

Opened, part-used or resealed packs, unless the contents were faulty on opening.
Items returned after the 7-day window has closed.
Items without their original packaging, labels or batch details.
Damage caused by incorrect storage after delivery (heat, damp, pests).

Call or WhatsApp us on +91 88985 42558 within 7 days of delivery.
Have your order number ready — you'll find it on your order tracking page.
Send us a photo of the item and its packaging. For damaged or wrong items this is usually all we need to approve the return on the spot.
We'll confirm the return and arrange collection, or ask you to ship it back — we'll tell you which when we approve it.

Once the returned item reaches us and passes a quick check, your refund is approved.
All orders are Cash on Delivery, so refunds are paid back by UPI or bank transfer to an account in the name on the order.
Refunds are issued within 7 working days of the return being approved.
Where the fault was ours — damaged, wrong or expired goods — we refund the full amount including the delivery charge, and return pickup costs nothing.
For a change-of-mind return of an unopened item, the delivery charge is not refunded and return shipping is yours to cover.
Instead of a refund you can ask for a replacement of the same item, subject to stock.

We currently deliver to selected pincodes only. Enter your pincode on any product page or at checkout to confirm we reach you before you order.
Orders are Cash on Delivery — you pay the delivery agent when your order arrives. No advance payment is taken.
Delivery charges, and the order value above which delivery is free, are shown in your cart and at checkout before you confirm.
Orders are usually dispatched within 1–2 working days and delivered within 2–5 working days of dispatch, depending on your location.
Track your order any time on the Track Order page using your order number and phone number.
Please check the parcel in front of the delivery agent. If it looks damaged or tampered with, you may refuse it — tell us the same day and we'll resend or refund.
If nobody is available at the address, the agent will attempt delivery again. After repeated failed attempts the order may be cancelled.

You can cancel free of charge any time before your order is dispatched — call or WhatsApp +91 88985 42558 with your order number.
Once an order has shipped it can't be cancelled, but you can refuse it at the door or raise a return under the 7-day policy above.
We may cancel an order if the item is out of stock, the delivery address falls outside our serviceable pincodes, or the phone number given can't be reached. You'll be told why, and nothing is charged since payment is on delivery.

We collect only what's needed to deliver your order: your name, phone number and delivery address.
Your phone number doubles as your login — we send no marketing messages unless you ask us to.
We share your name, address and phone number with our delivery partner for the sole purpose of delivering your order. We never sell or rent your details to anyone.
We keep basic usage data — pages viewed, device and browser type, approximate location from your IP address — to understand how the store is used and to improve it. This is stored on our own servers.
We use cookies to keep your cart and your login session working. Blocking them will break checkout.
Order records are retained as long as required for accounting and tax purposes.
To ask what we hold about you, or to have your details corrected or deleted, call us on +91 88985 42558. Note that we must keep records of completed orders even after a deletion request.

Questions about an order, a return or anything else — talk to a human:

Call Us